Help

What is a Pre-order?

A pre-order is a title which hasn't yet been released by the Publisher. We state the publishing date on product page. Your order will be shipped when it is available.

Do you charge for Pre-orders up front?

We offer many pre-order titles on our store and try to price these with a good up front discount. We currently charge for pre-orders in advance, for product without a known price by vendor, a $10 deposit is required and you will be notified by email to make the remaining amount when we are about to ship your Pre-order.

Can I collect my Pre-ordered title at launch?

Yes, you can if your opted for self collection (Singapore only) at designated location. Else standard shipping terms apply. 

Can I cancel a Pre-order?

The pre-order cannot be cancelled once you have made the payment either deposit or full payment. The deposit or full payment will be forfeited if cancel.

Where is your self-collection points?

Self-Collect (In-Store pick) is only available for Singapore orders only. You can either pick up from our office located at Bukit Batok Crescent, Gamemartz outlets located at Plaza Singapura or Bugis Junction. Addresses are stated during checkout. If you need direction, just Google.

Do you ship internationally?

Yes, we do. Please check Shipping page for details.

How do I register an account?

During checkout, you will have an option to create an account.

Do you accept Bank Transfer?

We can accept Bank Transfer for Singapore orders only, do send us a request via contact us form here.